Terms and Conditions of Business

1. Definition of Terms

• You, Your: Any individual or organisation who has entered into a contract with Jim Pirrie Ltd (We, Us, Our) for the supply of Services.
• Training: Training courses, seminars, workshops, and coaching, whether delivered face-to-face or remotely, live or recorded.
• Materials: All hardware, software, video, images, and written materials however delivered or made available and physical media.
• Consultancy: Research, specification, design, and development of Training and Materials and any other advisory or supporting activity.
• Services: Coaching, Mentoring, Training, Facilitation, Materials, and Consultancy.
• In-House: Any Services offered to a closed group of Your employees.
• Open or Public: Any Services offered to the public.
• Delegate: Any individual booked on to or attending any Public or In-House Training.
• Coachee: Any recipient of coaching services.
• Cancellation: The cancellation by You of an order for Services.
• Lifetime Access: Access to the Services for as long as the Services are made available by Jim Pirrie Ltd. We reserve the right to discontinue or modify the Services at any time, for any reason, including but not limited to technical, legal, or business-related considerations.

2. Acceptance of Orders

Orders must be placed by issuing a valid purchase order or other properly authorised written communication. Orders placed by individuals over the internet or email are deemed to have been authorised. We reserve the right to decline or refuse any order.

3. Payment

Payment must be made within 30 days of the invoice date unless otherwise stated. We reserve the right to charge interest on overdue invoices at 3% above base rate, calculated daily. Payment is deemed received only when the full amount is credited to Our account.

4. Delivery

• When delivering Services at Your premises, all logistics responsibilities lie with You unless otherwise agreed in writing. Any additional expenses due to unavailable facilities or dependencies on Your staff or materials will be borne by You.
• Where delivery of Services relies on third-party platforms, We are not liable for platform outages or the consequences thereof.
• Digital content will be delivered via secure download or private link. You are responsible for safe storage and access once delivery has been confirmed. We cannot guarantee continued hosting or retention of Materials beyond 60 days unless otherwise agreed.
• Where We offer digital or self-paced courses, access will be provided via a secure platform. We make reasonable efforts to ensure continued availability but are not responsible for third-party platform downtime. Refunds for digital products are only issued in case of technical failure that cannot be resolved.
• We may use third-party platforms to deliver elements of Our Services. We are not liable for service interruptions or breaches caused by these third parties, or the consequences thereof.

5. Coaching Services

Coachees are fully responsible for their behaviour and decisions during and after coaching sessions. Coaching is not a substitute for mental health counselling or other professional services. Coachees must inform Us if they are under such care and ensure their provider is aware of their participation in coaching.

6. Cancellation and Postponement

6.1 Public Courses

• Within 5 working days: 100% payable.
• 6–15 working days: 50% payable.
• Deposits are non-refundable under any circumstances unless otherwise agreed in writing.

6.2. In-House (1 day or less)

• Within 5 working days: 100% payable.
• 6–15 working days: 50% payable.

6.3. In-House (more than 1 day)

• Within 10 working days: 100% payable.
• 11–20 working days: 50% payable.

6.4 Consultancy

• Cancel up to 10 working days before: no charge.
• Less than 10 days: minimum 10% fee for fixed-price contracts.
• After the start date: full price or stage fee payable.
• Time & materials: cancellation fee up to 5 days' work or 10% of estimate.

6.5 Coaching

• Sessions cancelled/rescheduled with less than 24 hours’ notice may be charged.
• Missed sessions count toward the total.
• Sessions do not roll over month-to-month.

7. Variation of Scope

Any additional costs incurred due to changes in Your specification of required Services will be borne by You.

8. Travel, Subsistence and Expenses

Travel, subsistence, and out-of-pocket costs related to delivery will be recharged at cost. Travel time is billable. Reprographics and postage will also be recharged.

9. Intellectual Property

• All Materials, content, and intellectual property created or owned by Us remain Our property unless otherwise agreed in writing. This includes but is not limited to designs, sets, props, exercises, and demonstrations.
• No recordings or photographs may be made without written permission. If recordings or photographs are made (with or without permission), copyright and usage rights are assigned to Us in perpetuity.
• You represent and warrant that any materials You provide do not infringe any third-party intellectual property rights and that You have the appropriate permissions. You agree to indemnify Us against any claims arising from a breach of this warranty. We may use such material (including any performers, trademarks, or branding) in its original or edited form, unless otherwise agreed in writing.

9.1. Video Production and Recording

• We may record and repurpose video/audio content for promotional, training, or commercial use unless otherwise agreed.
• Participation implies consent to the use of voice, image, and likeness in any media, worldwide, in perpetuity.
• You may use finished video(s) for internal or promotional purposes but may not redistribute, resell, or alter them without Our written consent.

10. Accessibility

We aim to make all Services accessible and inclusive. If You require adjustments to attend or participate, please let Us know in advance and We will do Our best to accommodate Your needs.

11. Privacy

• Some Services may include using basic biographical and business information (e.g. name, role, business, website) for promotional purposes. This data is processed in accordance with Our Privacy Policy.
• Where We process personal data on Your behalf, We will do so in accordance with Our Data Processing Agreement, which outlines Our roles and responsibilities under applicable data protection laws.
• We agree to treat all non-public information shared during the provision of Services as confidential, unless disclosure is required by law or agreed in writing.

12. Warranty

Materials are provided “as-is” without warranties. We are not liable for any errors, omissions, or deficiencies in Materials supplied.

13. Suitability, Substitution and Attendance

• You are responsible for verifying the suitability of Delegates. Delegates may be substituted prior to the start of In-House Training. Open course places are non-transferable unless agreed.
• We may remove Delegates who disrupt training or breach terms.
• No competitors or training companies may attend without permission. Observation is permitted only with prior agreement.

14. Code of Conduct

We reserve the right to withdraw from any engagement where behaviour is discriminatory, abusive, or in breach of agreed community guidelines or professional standards.

By participating in any event, interview, workshop, or recording facilitated by Us (including podcasts, panel discussions, or live events), You agree to:

• Behave in a professional and respectful manner;
• Refrain from any discriminatory, abusive, or disruptive behaviour;
• Grant Us the right to record, edit, and use Your voice, image, and contributions in any media, worldwide, in perpetuity, unless otherwise agreed;
• Acknowledge that We may use such recordings for commercial, promotional, training, or editorial purposes;
• Accept that attendance or participation does not entitle You to editorial input, financial compensation, or ownership of the resulting materials unless agreed in writing.

15. Disclaimer

The views and opinions expressed by guests featured on our podcasts, websites, or associated media are entirely their own and do not necessarily reflect those of the Company, its producers, presenters, or affiliated entities.

While we make reasonable efforts to feature individuals who are skilled and reputable in their respective fields, the inclusion of any guest, product, service, or business does not constitute an endorsement or recommendation.

All content is provided for general information purposes only. It should not be interpreted as professional advice or relied upon for making business, financial, legal, or personal decisions. We strongly encourage all listeners, viewers, and readers to do their own research and seek independent advice before acting on any information shared through our content.

The Company, its directors, employees, contractors, and affiliates accept no liability for any loss, harm, or damage arising from the use of or reliance on any content published or broadcast.

16. Limit of Liability

• Our liability is limited to the fee paid.
• We are not responsible for consequential damages or loss of content.
• If prevented from fulfilling obligations due to force majeure, We are relieved of liability for the duration of the disruption.

17. Governing Law and Dispute Resolution

This agreement is governed by English law. Disputes will first be resolved through negotiation, then mediation, then arbitration under CIArb rules if necessary. The seat of arbitration shall be England and Wales. Each party bears half the mediation and/or arbitration costs and their own legal fees unless otherwise directed.

18. Entire Agreement

This agreement, together with Our Privacy Policy and our Data Processing Agreement, forms the full agreement between You and Us. No amendment is valid unless in writing. If a clause is found invalid, the rest remains enforceable.

19. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be posted on Our Website and take effect from the stated effective date.

20. Contact

Jim Pirrie Ltd 10 Scandia-Hus Business Park Felcourt Rd Lingfield East Sussex RH19 2LP UK +44 (0)20 3397 4407 [email protected]